My Credit Card Swiper is not working

  • PRICING TIER: All

  • APPOINTMENT VERSION: Single & Multiple

For your convenience, we have we have partnered with Merchant Ware to offer a low cost option for card present credit card swiping.  Credit Card swiping is only available through Merchant Ware. 

NOTE:

You must have a Merchant Warehouse issued swiper for it to work. If you use a different swiper, the page will say "Reading...." then just reload the swiping page. The transaction will not run.

If you have a different merchant provider, please contact support and we can have a representative contact you.

Troubleshooting your Merchant Warehouse Swiper

What is happening Resolution
When you scan the card is says its "Reading" then reloads the swiping page. This means you do not have a Merchantware issued swiper.  Contact Mercantware to get a swiper.
There is an error Since the swiper page is a Merchantware hosted page, you will need to contact Merchantware to troubleshoot.
The page loads blank This usually means your credentials are not correct.  Please check your credentials in the Customer Payment section in the Settings Tab.



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Article Details

Last Updated
25th of November, 2013

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