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There were 16 articles found in this category:

  1. question
    What does HVF stand for and why am I seeing it on my invoice?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple HVF = High Volume Fee High volume fees are billed based on the number of Appointments and events (Not including cancelled appointments and events) scheduled in a given month. If the number of appointments and events exceeds the ...
  2. question
    How to update payment methods
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple 1. Click on the Settings tab at the top right corner of Site Administration. 2. Select the Payment Information link within the list of information on the left side of the page. 3. Select the Edit button for the payment method ...
  3. question
    Why was my payment memo posted more than once?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple Occasionally, if your address in our billing system does not match that of your credit card, the payment will decline and may still show as a memo posting to your credit card account. Some banks will allow the charge to be verifi ...
  4. question
    Why did my credit card decline?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple If you received an email stating your credit card payment has been declined, it is most likely because the payment information is outdated. The email will provide an error code to help you understand why the payment was not pro ...
  5. question
    What is Maintenance Mode?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple Maintenance Mode is a billing option that lets you save your account settings and data during months the software is not being utilized. This includes all account preferences, settings, customer records, past and future appoint ...
  6. question
    Is my credit card information secure?
    We take several precautions to ensure the security and privacy of credit card and other client information. We provide optional encryption of data (SSH) on both the front and back ends of the system. This encrypts the data as it is sent to and from the server. The only people with access to the ...
  7. question
    Do you offer a referral Program?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple At this time, we do not offer a referral program. However, if you still wish to recommend Appointment-Plus to friends, colleagues, and other businesses, please visit us at: Share Appointment-Plus
  8. question
    Tax ID
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple StormSource, LLC's tax ID number is 27-1454557. Please contact the Billing Department by submitting a support ticket if you need a current copy of our Form W-9. You can submit a support ticket by click on the "Help" drop down at ...
  9. question
    Advanced Features List
    BRONZE $39.00 /month, or $399.00 /year (per location) 20 Active Schedules/Users 500 Appointments Per Month $20.00 per additional block of 500 appointments SILVER $49.00 /month, or 499.00 /year (per location) 20 Active Schedules/Users 500 Appointments Per Month $20.00 per additional block o ...
  10. question
    How do I update my bill type from monthly to annual?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple TIP: An email reciept will be sent to the email address of your billing contact after payment. Reciepts can also be viewed in the "Billing History" section of Site Administration. 1. Select the "Settings" tab at the top of your ...
  11. question
    Billing FAQs
  12. question
    How do I view/edit my price tier?
    Users with administrative access can view and/or edit the price tier within the "Account Options & Pricing" section. 1. Click on the "Settings" tab at the top right corner of Site Administration. 2. Select the "Account Options & Pricing" link. 3. If you make any changes to the price tier ...
  13. question
    How can we view our recent invoices?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple Account administrators can view all recent invoices from the Billing History section of Site Administration. CLICK: Settings tab> Billing History Select the "Settings" tab at the top right corner. Select the Billing History ...
  14. question
    How do I cancel my account/subscription?
    We’re sorry to see that you want to cancel (close) your Appointment-Plus account. Cancellation can occur for several reasons. Please review the reasons below to see if any apply to your situation: Seasonal Business - If your request is because your business is seasonal and you might want ...
  15. question
    Why does my account show as past due?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple There are several reasons why your account may be past due, in most cases it is due to outdated billing information. In most cases, this issue can be resolved by updating your existing payment method. The billing contact for yo ...
  16. question
    How do I change my billing date?
    PRICING TIER: All APPOINTMENT VERSION: Single & Multiple Bill dates are automatically set to the date you subscribed to the software. Changing your billing date is not currently an option, however, your bill date will change when upgrading subscription price tier, or upgrade from month ...